Guest Information

Access to the hotel is provided by lift and barrier lift. A pool lift is available for disabled guests to move around the hotel. This service is free of charge. Our staff will assist you on request. Please contact the Reception (9) to request assistance.

Our hotel rooms are equipped with individually adjustable heating and cooling units. The indoor units in the rooms can be controlled by remote control. Please leave the remote control at the reception when you leave. Please contact the Reception (9).

Our hotel has 13 large apartments (superior) and 6 small apartments (junior).

We provide a limited number of. Please indicate when booking. Enquiries at Reception (9).

The U-PUB in the hotel basement features a twin lane automatic bowling alley. Book online or make an appointment at Reception (9).

In the back car park of the hotel for a fee.

For guests arriving by car, we provide closed, but not guarded parking in front of the hotel or behind the hotel, for a fee. Parking fee 1.200.-Ft/car/night

Hotel rooms can be booked from 14.00 on the day of arrival. Early arrival is subject to availability and subject to a surcharge. All guests are required to check in at the hotel and provide proof of their identity when called upon at the reception. By checking in, our Guests accept the Hotel’s Terms and Conditions, which are available on our website www.baratsag.hu at the time of booking and at the Reception upon arrival.

Please leave the hotel room by 10.00 on the day of departure. Late check-out is subject to availability and subject to a surcharge. Please contact Reception (9). 

We provide it free of charge. Enquiries at Reception (9).

Cots and baby cots are available at Reception (9) and high chairs are available in the restaurant. There is a baby pool in the bathing hall, a playground in the hotel garden and a children’s playground next to the lobby bar.

Located next to the Lobby Bar. All children are allowed in the children’s play area only under parental supervision and responsibility!

Toiletries (toothbrushes, toothpaste, shaving products, shower gel, etc.) are provided on request by the reception.

If you have any complaints or comments, please contact reception or the manager on duty during your stay so that we can resolve any problems as quickly as possible.

For Internet and computer queries, please contact Reception (9).

From 15 to 300 people, we can organise meetings, negotiations, trainings and conferences in our event rooms. Please contact the Reception (9).

We accept the following credit cards: VISA, Mastercard, Maestro, American Express

Our guests are liable for damages caused to the hotel, other guests or third parties. The hotel is only liable for high value property and cash if the hotel has received it for safekeeping.

Rooms are cleaned every day by our staff, and linen can be changed on request. If you require extra cleaning, please contact the Reception (9)

If you have different dietary requirements (vegetarian, food allergies, etc.), please let us know at the time of booking. Please also inform the reception or waitress on arrival.

A rheumatologist is available every weekday in the spa corridor. Appointments can be booked at the dispatch desk (4024)

In the hotel room, the use of your own appliances such as a fridge, kettle, iron, etc. is FORBIDDEN and FORBIDDEN for fire safety reasons. If our colleagues are found to be using such appliances, they will be taken away for safekeeping and will only be returned on departure. Any damage resulting from use contrary to this prohibition will be charged to the person who caused it!

We have 2 installed car chargers for our guests arriving by electric car. Please ask at the reception for details of charging.

A notice on the inside of the hotel room door will tell you how to leave the hotel safely.

The U-Pub bar in the basement of our hotel has 2 escape rooms open during the bar’s opening hours. More information and booking at the reception.

Please contact the Reception (9) to make your request!

For food safety reasons, only food and drinks purchased in the hotel are allowed!

They can be picked up or dropped off at the reception or at the reception after proper identification. Found objects will be kept for 6 months.

An online guest questionnaire is available via the website.

Spa and wellness treatments are available for a fee from the Spa and Therapy Dispatcher (4024).

Ask at the reception (9).

The hotel rooms and common areas are equipped with free internet (WIFI) access. Password: Hbaratsag

Located on the 3rd and 7th floors of the hotel. Please follow the fire safety instructions.

Both services are available for a fee, depending on hotel occupancy. Contact Reception (9).

The lift lobby is equipped with books in Hungarian and foreign languages. Enquiries at reception (9).

Bed linen in hotel rooms is changed once every 7 days and once on departure. For bookings shorter than 7 nights, we will change the bed linen on request for a fee (2000.-Ft). Please contact Reception (9).

Five times a week at the Friendship Restaurant.

The Lobby Bar, located in the hotel lobby, offers a wide range of drinks and coffee specialities every day between 07.00-22.00. Drinks menu can be viewed here. Possible payment methods: room credit, cash, credit card

The downstairs luggage room is free of charge. Contact Reception (9).

For early departures, please ask at reception. Please make your request by 18:00 the day before.

Please report any equipment that is not working or needs repair to the hotel room’s Fault List or to Reception (9). Our staff are on duty from 8 am to 4 pm, except for the hours of the hotel. During on-call hours, it will take longer to start repairing the fault.

Our spa and wellness department offers a variety of massages for our guests. Appointments can be made at the reception (9) or at the reception (4024).

If you have a medical complaint or unexpected sickness, please contact a specialist. Our reception will be happy to advise you of the nearest doctor’s surgery, hospital or pharmacy. Enquiries at Reception (9).

Basic medicines (painkillers, bandages) and a thermometer can be requested at Reception (9).

Ask at the Reception (9)

Please inform Reception (9) of your parcel delivery needs.

We do not accept pets in our hotel after 01.03.2023.

If you would prefer not to be disturbed in your room, please place a “Please do not disturb” sign on the outside door handle. Cleaning and maintenance will be suspended when the sign is displayed. If your room has this sign all day, we will only provide room service at your request.

From the hotel room, the reception can be reached by pressing 9. To call from room to room: room number + 1000 (e.g. room 101 1101 or room 1001 2101). Guests can make external calls free of charge on the telephones at the reception. Please ask our reception staff for assistance.

Please ask at the Recepción (9).

You can tune the radio on your in-room television according to the channel assignment.

The restaurant is on the ground floor. Opening hours: every day from 07.00-21.00. he air-conditioned restaurant serves a buffet breakfast, a limited A’la carte lunch and a buffet dinner. All meals served can only be eaten in the restaurant. Payment methods: room credit, cash, credit card.

Please bring your room cards with you when you enter the restaurant. Bags cannot be brought into the restaurant and we cannot be held responsible for any luggage left in the restaurant.

Loss of cards or failure to return them at the time of departure will result in compensation!

More information about room types on the website or at the reception (9)

Unique salt chamber in the basement of the spa. Treatment of skin and respiratory diseases, cough, asthma, hay fever, sleep disorders, allergies. Appointments can be made with the Dispatcher (4024) or at Reception (9).

Personal scales are located in the lift lobby.

Available on request at the reception

Shoe cleaning cloths available on request at reception, and a shoe cleaning machine in the lobby of the ground floor lifts.

Smoking is STRICTLY FORBIDDEN in hotel rooms, balconies and common areas. Designated smoking areas are available in front of the main entrance and on the beach. The rooms and common areas are equipped with smoke detectors and their concealment is prohibited and a fire hazard. Non-compliance will result in a fine (50.000.-Ft) and termination of the service!

Smoking is STRICTLY FORBIDDEN in hotel rooms, balconies and common areas. Smoking is allowed only in designated smoking areas (in front of main entrance, on beach). Non-compliance will result in a fine and termination of the service!

In the bathing hall there are two thermal pools with different temperatures (neck shower, waist shower), Kneipp cure pools, whirlpool, baby pool, sauna, steam bath and infrared sauna. In the garden of the hotel there is a medicinal pool open all year round and a swimming pool during the summer months. The hotel reserves the right to partially operate the pools in case of repairs or low guest numbers. Dining, smoking, eating food and ice cream in the pools is FORBIDDEN! For further information, please contact Disspecher (4024) or Reception (9).

On weekdays from 08.00-13.00 in front of the doctor’s office. Tel: 4024. Weekend treatments are available at Reception (9).

Please read our information about thermal water before using the spa. For your own safety, please adhere to the bathing times prescribed by your doctor. The use of thermal water is not recommended for children under 14 years of age!

On the day of arrival and departure, you can use the wellness area of the hotel only if you request an early and/or late check-out after prior arrangement.

Available on request at reception.

If you have a different dietary requirement (vegetarian, food allergies, etc.), please let the reception or waitress know.

During the summer season there is limited use of the beach area.

In the summer, it is located in the hotel garden.

Ask at the Reception (9).

Please read our Business Rules, which can be found at the Reception! The terms and conditions of this Policy apply to all our Guests.

Towels in the hotel room can be changed on request. Please take environmental considerations into account when using them and change them only when justified.

Information at Reception (9)

Located in the basement of the hotel. Facilities: recreation room, twin lanes, bowling, table football, pool tables, air hockey, darts. More information and online booking on the U-Pub website. Possible payment methods: room credit, cash, credit card

Available on request at reception.

The hotel room has an in-room safe in the wardrobe. Please leave the safe door open on departure! The hotel is not responsible for valuables in the room safe.

Instructions for use (for beige safe)

Instructions for use (for black safe)

You can set up an in-room telephone or ask at Reception (9).

If you need laundry or cleaning services, please contact the Maid. Dry cleaning is done outside the house. Laundry bags are in the closet in the hotel room.

Any qualified weapon may be brought into the entire hotel premises only with a permit issued by the authorities and must be kept in accordance with the regulations in force. If this cannot be complied with, the weapon may not be brought in.

For information on our various wellness services (refreshing massage, aromatic cream massage, foot reflex massage, lava stone massage, honey massage, blue algae massage, chocolate massage, lava stone massage), please contact the Dispatcher (4024) or Reception (9).